Garuda Indonesia

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About

Garuda Indonesia is the national airline of Indonesia and is based in Jakarta, the capital city. The airline operates both domestic and international flights to various destinations in Asia, Australia, Europe, and the Middle East.

Garuda Indonesia was founded in 1949 and has a long history of providing air travel to the Indonesian people. The airline operates a modern fleet of aircraft, which includes Airbus A330 and Boeing 777 wide-body jets, as well as ATR 72 turboprop aircraft for regional flights.

The airline offers passengers a choice of travel classes, including first, business, and economy class. Passengers can enjoy a range of amenities, including in-flight meals, entertainment, and on-board Wi-Fi. Garuda Indonesia also has a frequent flyer program called GarudaMiles, which allows members to earn and redeem miles for flights and other rewards.

Garuda Indonesia is committed to safety and has implemented various measures to ensure the safety of its passengers and crew. The airline has been recognized for its safety record and has received several awards, including the “World’s Best Cabin Crew” award from Skytrax.

In addition to its commercial operations, Garuda Indonesia also provides aviation services, including cargo and ground handling. The airline has partnerships with various airlines and is a member of the SkyTeam alliance, which allows passengers to book flights to additional destinations.

Garuda Indonesia is also committed to sustainability and has implemented various initiatives to reduce its carbon footprint and promote environmental sustainability. These initiatives include the use of more fuel-efficient aircraft and the implementation of sustainable practices in its operations.

In conclusion, Garuda Indonesia is the national airline of Indonesia and offers a range of services to passengers traveling to various destinations. The airline has a modern fleet of aircraft, offers a range of travel classes and services, and has a frequent flyer program for its passengers. Garuda Indonesia is committed to safety and sustainability and has been recognized for its service quality and safety record.

 


Destinations

The airline flies scheduled flights from its base in Jakarta to a number of destinations in Asia, Australia, Europe as well as domestic flights within Indonesia.

 

Domestic Destinations

CITY AIRPORT
Ambon Pattimura Airport
Balikpapan Sultan Aji Muhammad Sulaiman Airport (Hub)
Banda Aceh Sultan Iskandar Muda International Airport
Bandar Lampung Radin Inten II Airport
Bandung Husein Sastranegara Airport
Banjarmasin Syamsudin Noor Airport
Banyuwangi Banyuwangi Airport
Batam Hang Nadim International Airport
Baubau Betoambari Airport
Bengkulu Fatmawati Soekarno Airport
Biak Frans Kaisiepo Airport
Bima Sultan Muhammad Salahudin Airport
Denpasar Ngurah Rai International Airport (Hub)
Ende H. Hasan Aroeboesman Airport
Gorontalo Jalaluddin Airport
Jakarta Halim Perdanakusuma International Airport
Jakarta Soekarno–Hatta International Airport (Hub)
Jambi Sultan Thaha Airport
Jayapura Dortheys Hiyo Eluay International Airport
Jember Notohadinegoro Airport
Kaimana Regency Utarom Airport
Kendari Haluoleo Airport
Ketapang Rahadi Osman Airport
Kolaka Sangia Nibandera Airport
Kupang El Tari Airport
Labuan Bajo Komodo Airport
Langgur Karel Sadsuitubun Airport
Luwuk Syukuran Aminuddin Amir Airport
Makassar Sultan Hasanuddin International Airport (Hub)
Manado Sam Ratulangi International Airport
Malang Abdul Rachman Saleh Airport
Mamuju Tampa Padang Airport
Manokwari Rendani Airport
Mataram Zainuddin Abdul Madjid International Airport
Maumere Frans Xavier Seda Airport
Medan Kualanamu International Airport (Hub)
Merauke Mopah Airport
Nabire Regency Nabire Airport
Nias Binaka Airport
Padang Minangkabau International Airport
Palangkaraya Tjilik Riwut Airport
Palembang Sultan Mahmud Badaruddin II International Airport
Palopo Bua Airport
Palu Mutiara Airport
Pangkal Pinang Depati Amir Airport
Pangkalan Bun Iskandar Airport
Pekanbaru Sultan Syarif Kasim II Airport
Pontianak Supadio Airport
Putussibau Pangsuma Airport
Raha Sugimanuru Airport
Sabang Maimun Saleh Airport
Saumlaki Mathilda Batlayeri Airport
Selayar H. Aroeppala Airport
Semarang Ahmad Yani International Airport
Sibolga Ferdinand Lumban Tobing Airport
Siborong-Borong Sisingamangaraja XII Airport
Sintang Tebelian Airport
Sorong Domine Eduard Osok Airport
Sumbawa Besar Sultan Muhammad Kaharuddin III Airport
Surabaya Juanda International Airport (Hub)
Surakarta Adisumarmo International Airport
Tambolaka Tambolaka Airport
Tanjung Pandan H.A.S. Hanandjoeddin Airport
Tanjung Pinang Raja Haji Fisabilillah Airport
Tanjung Redeb Kalimarau Airport
Tarakan Juwata International Airport
Ternate Sultan Babullah Airport
Timika Mozes Kilangin Airport
Wangi-wangi Island Matahora Airport
Yogyakarta Yogyakarta International Airport

 

International Destinations

COUNTRY CITY AIRPORT
Australia Christmas Island Christmas Island Airport
Australia Sydney Sydney Airport
China Beijing Beijing Capital International Airport
China Guangzhou Guangzhou Baiyun International Airport
China Kunming Kunming Changshui International Airport
China Shanghai Shanghai Pudong International Airport
China Shenyang Shenyang Taoxian International Airport
China Xi’an Xi’an Xianyang International Airport
China Zhengzhou Zhengzhou Xinzheng International Airport
Hong Kong Hong Kong Hong Kong International Airport
Japan Tokyo Haneda Airport
Japan Tokyo Narita International Airport
Malaysia Kuala Lumpur Kuala Lumpur International Airport
Netherlands Amsterdam Amsterdam Airport Schiphol
Saudi Arabia Jeddah King Abdulaziz International Airport
Saudi Arabia Medina Prince Mohammad bin Abdulaziz International Airport
Singapore Singapore Singapore Changi Airport
South Korea Seoul Incheon International Airport
Thailand Bangkok Suvarnabhumi Airport

 


 

Fleet

The table below summarises the current state of the Garuda Indonesia fleet, correct as of April 2022. This table includes only the passenger fleet, not including the 2 x Boeing 737-500F in the current cargo fleet. The passenger fleet currently consists of 140 aircraft in service, with another 13 on order.

AIRCRAFT IN SERVICE ORDERS
A330-200 5 /
A330-300 15 /
A330-800 0 4
A330-900neo 5 11
B737-800 37 /
B777-300ER 8 /

 


 


 

Baggage

Carry-on Baggage

The maximum size for cabin baggage on Garuda Indonesia flights is 56cm x 36cm x 23cm (22in x 14in x 9in) which must not exceed 115cm / 45inches in total and must not weigh any more than 7kg / 15lbs.

Checked Baggage

Domestic Flights

If you’re flying First Class, you’re permitted 40kg / 88lbs of baggage. If you’re flying Business Class, you’re allowed 30kg / 66lbs. If you’re flying Economy, you’re allowed 20kg / 44lbs of free baggage allowance.

International Flights

Regardless of class, each item of baggage must not exceed 32kg / 70lbs in weight.

On international flights, First Class passengers are allowed 50kg / 110lbs of baggage allowance. If you’re flying First and travelling from JED/MED, you’re additionally allowed 5L of Zamzam water, or if you’re travelling from JP, you’ll be permitted 64kg / 140 lbs of baggage.

Business Class passengers travelling from JED/MED are permitted 40kg / 88lbs baggage, plus 5L of Zamzam water, those flying from JP are allowed 64kg / 140 lbs of baggage, and those flying from the US are allowed 2 x 32kg / 70lbs.

If you’re flying on an Economy faire, you’ll be dependent on a lot more rules set out by where your ticket was issued, and where you are flying to or from. Please check your ticket or booking confirmation to see how much baggage you are permitted on your flight.

 


 

Check-In Information

Online Check-in

You can check in for your Garuda Indonesia flights online. Domestic flights will be open from 48 hours to 2 hours before departure. International flights will open for check-in 48 hours before flying, closing 4 hours before the flight is due to depart.

You can check in online on the Garuda Indonesia website.

Mobile Check-in

You can also check in via the Garuda Indonesia mobile app, starting 48 hours and ending 2 hours before the flight for domestic flights, and 48 hours to 4 hours for international flights.

Phone Check-in

As well as online and mobile check-in, you can phone the Garuda Indonesia Call Centre and check in there for your flights. This will be available from 24 hours to 4 hours before the flight is due to depart.

Kiosk Check-in

Check-in using the airport’s self-service kiosk is available from 4 hours to 1 hour before the plane’s departure. Group passengers, international flight passengers, passengers with an Eco-Basic ticket and passengers who need special assistance are not able to use the check-in kiosks. This is currently only available at selected airports.

City Check-in

This is available at the domestic Garuda Indonesia Sales Office and is available 48 to 4 hours before departure.

Airport Check-in

You can alternatively visit the airline check-in desk at the airport. From Jakarta airport, this will be open from 120-45 minutes before departure for domestic flights, or 180-60 minutes before for international flights. For any other airport besides Jakarta, this will open 120-30 minutes before departure for domestic flights, or 180-45 minutes before departure for international flights.

 


 

Class Information

Economy Class

Garuda Indonesia’s Economy Class was rated the world’s best economy class by SkyTrax in 2013.

Economy Class Facilities

USB and power outlets are included in Garuda Indonesia’s Economy Class facilities. Other facilities are in-flight entertainment during your journey, Western, Asian or Indonesian meals (dependant on the flight route) and a selection of cold and hot drinks.

Economy Class Seating

Garuda Indonesia’s Economy Class seating includes plenty of legroom for a spacious feel, with a footrest and reclining features.

Premium Economy

Although there is no official premium economy class onboard this airline’s planes, Garuda Indonesia offers Premium seats as part of the seat selection service, with more space and comfort on selected flights and all routes flying to/from London.

Business Class

Business Class Facilities

Garuda Indonesia Business Class offers reclining seats for optimum comfort which are equipped with USB and power outlets and a 15″ touchscreen for in-flight entertainment. Business Class passengers will also be provided with a Hypoallergenic pillow, plush duvet and a L’occitane amenity kit. The meals and light snacks available on Garuda Indonesia’s Business Class service are prepared by qualified chefs with experience in 5-star establishments.

Business Class Seats

The reclining seats in Business Class have a seat pitch of 43″, and a seat width of 21.2″. The recline of these seats is so great that they actually recline into a lie-flat bed.

First Class

First Class Facilities

Each First Class cabin consists of eight private suites that are in 1-2-1 formation.

Each suite has a sliding door for privacy, a specially designed 82-inch pitch and a 22 inch width seat that transforms into a full-flat bed with a comfortable mattress and bedding.

Each suite has a personal wardrobe, reading lights, a personal 23.5 inch LCD TV fitted with full inflight entertainment, a touch screen seat control unit and an adjustable table for dining.

Passengers flying First Class are provided with slippers and loungewear, a premium amenity kit, stationery, toiletries and the option to order from food and beverages, which are freshly prepared by the airlines’ professional chefs.

Does First Class have a First Class Lounge?

Garuda Indonesia has a First Class lounge at Jakarta airport (Soekarno-Hatta International Airport) which is exclusive for First Class passengers. First Class passengers will be met by the First Class Assistant or Butler at the airport’s Drop Zone Area and assist you through an exclusive check-in experience and security before taking you to the First Class lounge.

The lounge itself has a wide selection of complimentary food and beverage options, Wi-Fi and an indoor spa.

 


 

In-Flight Entertainment

During your Garuda Indonesia flight, you can enjoy a variety of different audio and video entertainment on an LCD TV touch screen.

Garuda Indonesia TV

Garuda Indonesia offers hilarious family-friendly sitcoms and much more to help you pass the time onboard your Garuda flight.

Garuda Indonesia Movies

The movie selection onboard Garuda Indonesia flights is regularly updated with new content to keep even frequent flyers entertained.

Garuda Indonesia Magazine

If you’d like to take your eyes away from the screen, you can also read Garuda Indonesia’s in-flight magazine called ‘Colours’ which is the official publication of Garuda Indonesia.

 


 

Garuda Indonesia Food

Garuda Indonesia Meal Options

Passengers in Garuda Indonesia First Class will receive Indonesian and International cuisines, which will be prepared fresh by your onboard dedicated chef. For passengers in Business class, they will receive dishes inspired by world favourites, all prepared by qualified chefs from 5-star restaurants. Economy passengers will get the choice of Indonesian, Western and Asian menus (dependent on availability on routes). Specific meal choices will depend on the type of aircraft, route flying and duration of your flight.

 

Special Dietary Requirements

For passengers with special dietary, health or religious requirements, a special meal can be provided by Garuda Indonesia for flights. These meals must be ordered at least 24 hours before your flight departure time, and can be ordered by contacting us or Garuda Indonesia directly.

For domestic routes, meals can be ordered on all routes with hot meal service from the following selection: Child meal, Fruit Platter Meal, Vegetarian Vegan Meal.

For international routes, the following meals are available to order, but some restrictions on routes may apply so check with Garuda Indonesia when ordering your special meal:

  • Vegetarian Hindi meal
  • Baby Meal
  • Bland Meal
  • Child’s Meal
  • Diabetic Meal
  • Fruit Platter
  • Gluten-Free Meal
  • High Fibre Meal
  • Hindu Meal
  • Kosher Meal
  • Low-calorie Meal
  • Low fat Meal
  • Low Protein Meal
  • Low Salt Meal
  • Low lactose Meal
  • Oriental Meal
  • Low Purin meal
  • Raw vegetarian meal
  • Seafood meal
  • Vegetarian vegan meal
  • Vegetarian Lacto-Ovo meal
  • Vegetarian oriental meal
  • Vegetarian Jain meal

 

Drinks & Alcohol Onboard

Garuda Indonesia provides passengers with a wide selection of hot and cold drinks. In more premium cabins, this selection will include vintage wines, cocktails, champagnes and liqueurs.

Hub Airport

Soekarno-Hatta International Airport

Soekarno-Hatta International Airport is the main airport serving the Jakarta area on the island of Java, Indonesia. The airport operates as a hub for Garuda Indonesia, but also for Batik Air, Cardig Air, Citilink, Express Air, Indonesia AirAsia, Lion Air and Sriwijaya Air. The airport has two runways and in 2019, handled over 80 million passengers becoming the 18th busiest airport in the world. Other airlines which fly to and from Soekarno-Hatta International Airport include Air ChinaAir France, All Nippon Airways, Asiana AirlinesCebu PacificEgyptAirEmiratesEtihad AirwaysEVA AirOman AirQatar AirwaysThai Airways, Singapore Airlines, among many others.

Book Hotel Near Soekarno-Hatta International Airport in Jakarta area on the island of Java, Indonesia (Map View)

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